At Wallpaper Whimsy, we take immense pride in delivering high-quality products tailored to your preferences. Each item is meticulously crafted with care and attention to detail. As part of our commitment to customer satisfaction, we have established the following return policy to ensure a smooth shopping experience for you:
Custom-Made Items:
Our products are made-to-order, tailored specifically to your preferences. Due to the custom nature of our items, we regretfully cannot accept returns for reasons such as accidental purchases, wrong sizes, or changes of mind. We encourage our customers to review their orders carefully before completing their purchase to ensure accuracy.
Satisfaction Guarantee:
Your satisfaction is of paramount importance to us. In the unlikely event that your order arrives damaged or defective, we are dedicated to making it right. Simply reach out to our customer support team within 3 days of receiving your order and provide us with a clear photo showcasing the issue so we can make it right.
How to Initiate a Return:
If you believe your item qualifies for a return or exchange under our satisfaction guarantee, please contact our customer support team at [email protected] with the following information:
Your order number
A clear photo of the damaged or defective item
A brief description of the issue
Once we have received and reviewed your request, we will guide you through the return process and provide further instructions as necessary.
Exceptions:
While we strive to accommodate our customers to the best of our ability, please note that certain items may be exempt from our satisfaction guarantee based on their nature. These exceptions may include but are not limited to:
Customized items with specific personalizations
Products that have been altered or used beyond their original condition
Refund or Replacement:
Depending on the circumstances surrounding your return request, we will offer either a refund or a replacement item. Our aim is to ensure that you are completely satisfied with your shopping experience at Wallpaper Whimsy.
At Wallpaper Whimsy, we value your trust and loyalty. Our return policy is designed to uphold our commitment to quality, craftsmanship, and customer satisfaction. Should you have any questions or concerns regarding our policy or your order, please do not hesitate to contact us. We appreciate your support and look forward to serving you again in the future.
The Wallpaper Whimsy Team
